I’m studying for my Engineering class and need an explanation.

1)How can IT improve the customer experience. Use your own experience as good or bad examples.

2)Countermeasure can be defined as actions taken to counteract a danger or threat. Fennelly (2017) tells us that external and internal countermeasures can be conceptualized around the following five “Ds:”

  • Deter
  • Detect
  • Delay
  • Deny
  • Destroy

Select and discuss one of the “Ds.” Also provide an example of your selected countermeasure in a real-world scenario.