Boost your Grades with us today!

BADM 509 University of Illinois at Urbana Sony Technology Paper

  • Briefly describe the external environment of the organization (e.g., complexity, stability, uncertainty, task and general environment), including recent trends, disruptive forces etc. (Kevin)
  • Describe the culture of the organization (Kevin + Spencer)
  • Sony’s vision by founder Ibuka
    • To provide an environment where engineers can exercise their creativity wholeheartedly to develop technologies that satisfy the world and their own goals and visions
  • Sony aims to create a working environment for employees to pursue new challenges that further develops their own passion and career
    • Strives to provide on the job training and education
      • Provides programs for employees to develop skills they are interested in
  • Sony’s culture recently
    • Organizational culture is focused on customer satisfaction
      • 3 major focuses
        • Reliable
          • Seeks to satisfy customer needs and expectations
          • Ensures that employees are able to answer questions and respond to those customer expectations and concerns
          • Ex: Playstation
          • Redesign and provide necessities that meet player’s gaming expectations
        • Credible
          • Training for employees is based on customer feedback
          • Adjust standards and procedures based on customer feedback
        • Cordial
          • Seeks to provide better customer service.
          • Friendly interaction between employees and customers
          • Goal is to increase possibility of sales and to attract more customers into Sony stores.
      • The focus on customer satisfaction
        • Advantage
          • Increase sales
          • Through indirect marketing
          • Good customer experience = more chances of returning customer and new customers
          • Offers positive impact on employees
          • The focuses of culture between employee and customer is also exhibited between employee relationships between each other
        • Disadvantage
          • Lack of innovation (despite Sony’s mission and value statement)
          • Not enough institutional support on an innovative culture

Greenspan, Roberta. “Sony Corporation’s Pestel/Pestle Analysis & Recommendations.” Panmore Institute, 28 Feb. 2017, http://panmore.com/sony-corporation-pestel-pestle-analysis-recommendations.

Meyer, Pauline. “Sony’s Organizational Culture for Customer Satisfaction.” Panmore Institute, 21 Feb. 2017, http://panmore.com/sony-organizational-culture-customer-satisfaction.

“Organizational Culture Of Sony” (2015, January 17) Retrieved November 13, 2021, from https://www.paperdue.com/essay/oorganizational-culture-of-sony-2148289

“Our Culture and Values: Careers at Sony Pictures Entertainment.” Our Culture and Values | Careers at Sony Pictures Entertainment, https://www.sonypicturesjobs.com/who-we-are.

  • Briefly describe the organization’s approach to power and change

Solution:

15% off for this assignment.

Our Prices Start at $11.99. As Our First Client, Use Coupon Code GET15 to claim 15% Discount This Month!!

Why US?

100% Confidentiality

Information about customers is confidential and never disclosed to third parties.

Timely Delivery

No missed deadlines – 97% of assignments are completed in time.

Original Writing

We complete all papers from scratch. You can get a plagiarism report.

Money Back

If you are convinced that our writer has not followed your requirements, feel free to ask for a refund.