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Lesson 4

Course Outcomes explored in this module:

                          • Explain basic concepts, techniques, methods, applications and challenges of operations management.
                          • Evaluate performance measures related to productivity, capacity, quality, speed of delivery, flexibility and process velocity

Activity 1: Case Study

Activity 2: 5 Whys Activity

Think about the bottlenecks and pain points for the company you have chosen for your final project. Choose one and work through the 5 Whys’ activity. Your goal is to find out what is causing the pain point or bottleneck.

Activity 3: Bottlenecks & Pain Points Assignment*

(Directions are in the Important Documents Folder)

Upload below.