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San Diego State University Spotify Company Operations Management Paper

he primary source of your paper should be the company’s own website for the company of your choice.  A “Google search” about the company is not the same – the objective here is for you to review information that the company shares online to better understand the company’s operations.  This approach might be something you would likely do if you had the opportunity to interview for a job with that company, in order to better prepare for an interview.  Research beyond the company website and our text is not required, and actually not recommended – this is your opportunity to learn critical skills to align your school work and learnings with application in the “real world.

Company information (20%): The paper must include the name of the company, description of the business, primary goods/services, location of headquarters, the internet address and why you selected this particular company.  You should not select a company where you previously or currently work.   

Two (2) Operations Management topics as listed in the course schedule (40%):  If only one OM topic is addressed, the student will be penalized by 20% on the WBR paper score.  Some examples of past topics used are:

?What is the company’s approach to outsourcing and/or offshoring? ?What type of forecasting & scheduling practices does the company use? ?What are the competitive dimensions / strategies that form the competitive position of the company? ?What type of production and/or service processes does the company utilize? ?How has the company incorporated lean, TPS, and six sigma principles into the culture? ?What are the company’s order qualifier(s) and order winner(s)? ?What is the company’s approach to sustainability? ?Any other operation management topic covered in this course…

Lastly, you must include three (3) questions that you would ask the CEO if you had the opportunity to meet with him/her.  These (3) questions should be operations management related; like if you were interviewing the CEO for a newspaper or magazine article.  Questions you might ask them would be about international strategies, past scandals, supply chain / sourcing practices, social responsibility, company culture, etc.  Questions need to be more thought provoking than “where do you see the company in 5 years,” or “what are you most proud of in your career;” they need to be related to operations management issues covered in this course and in your paper.  


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